Eligibility Period

Returns/exchanges are accepted within 14 days of delivery. Requests beyond this period are not eligible.

Condition Requirements

Items must be unworn, undamaged, and in resalable condition with all original tags, packaging, and labels intact. Products showing signs of use, alteration, or missing components will be rejected .

Return Process

Contact customer service to initiate a return. Include your order number and proof of purchase.

No free return labels are provided for late returns. You must arrange and pay for return shipping using a tracked courier (e.g., DHL, UPS). Retain the postage receipt or tracking number as proof. Returns without valid proof will not be processed .

Shipping Responsibility

You are responsible for the returned item until it reaches our facility. We recommend purchasing shipping insurance for high-value items. Lost or undelivered returns without tracking proof will not be refunded .

Refund/Exchange Options

Within 14 days: Eligible returns will receive a refund to the original payment method or store credit. Exchanges are subject to stock availability.

After 14 days: No exchanges or cash refunds. Store credit may be issued only if valid tracking proof is provided .

Non-refundable costs: Original shipping fees and return postage are non-refundable .

Non-Qualifying Items

Final sale items (e.g., personalized goods), sealed hygiene products, and damaged returns due to improper packaging are excluded .

Contact us for assistance or to resolve disputes.